FAQ
Who we are?
Who we are?
Vitali Patches is a general wellness company on a mission to make supplements easy by creating the world's best patches.
How do I track my order?
How do I track my order?
You will receive an email with tracking information after the package has shipped.
Does Vitali Patches ship worldwide?
Does Vitali Patches ship worldwide?
Yep! However, some orders may unfortunately be subject to import duties and fees, taxes and other charges based on the final destination. If your order attracts these additional charges, you (the buyer) are responsible for paying them in order for your package to clear customs. Kind Patches does not collect any duties and/or taxes and we can’t predict what your charges may be.
Once your order has shipped, we are unfortunately unable to refund any shipping costs incurred should you not accept the customs charges.
How long does shipping take?
How long does shipping take?
Orders placed with standard shipping typically take up to 7 business days. While we strive to ensure timely delivery, occasional delays may occur. If you need any assistance with your order, feel free to reach out—we’re happy to help.
Help! There’s a problem with my order. How do I get in touch?
Help! There’s a problem with my order. How do I get in touch?
Please contact us right away! Our fulfilment team processes orders very quickly, but we will try our best to accommodate your request!
What about refunds and exchanges?
What about refunds and exchanges?
We offer a 30-Day Satisfaction Guarantee on standard products purchased from our website. If you're not completely satisfied, you can request a return or refund within 30 days of purchase—limit one use per product and per order.
To request a refund, please contact us directly. Subscription orders are non-refundable, so be sure to cancel before your next billing date if you no longer wish to receive them.
For faulty, incomplete, or incorrect orders, email info@vitalipatches.com with your order number, a brief description of the issue, and a clear photo so we can help.
Refunds are issued to your original payment method within 20 business days of approval. If it’s been over 25 business days since approval and you haven’t received your refund, please reach out.
You can find our full return and refund policy HERE.
I received a damaged/defective item. What should I do?
I received a damaged/defective item. What should I do?
Oh no! We’re so sorry your order didn’t arrive in perfect condition. Don’t worry—we’ve got you covered!
Please reach out to us with 2-3 clear photos of the issue, and let us know whether you’d prefer a replacement or a refund. Our team will respond as quickly as possible to guide you through the process. Once your refund is processed or your replacement is on its way, we’ll send you an update via email.
We always strive to resolve these issues promptly, and we appreciate the opportunity to make things right!
Can I change or cancel my order after it has been placed?
Can I change or cancel my order after it has been placed?
Unfortunately we are unable to modify or cancel orders once they have been placed, as our warehouse begins processing them immediately.
I want to stock Kind Patches in my store. Is this a possibility?
I want to stock Kind Patches in my store. Is this a possibility?
Absolutely! Just contact us and we’ll be in touch as soon as possible.
I'm an influencer or content creator. Can I work with you?
I'm an influencer or content creator. Can I work with you?
Absolutely! Just contact us and we’ll be in touch as soon as possible.
Cancelation process
Cancelation process
If you would like to cancel your order. Please contact us via our contact form or info@vitalipatches.com
Can I wear multiple patches at a same time?
Can I wear multiple patches at a same time?
Yes! Just like many people take different vitamins or supplements daily in capsule form, you can also combine patches, as long as their ingredients and effects are complementary. We recommend using no more than two patches at once to avoid ingredient overload.
Choose patches that work in harmony and support each other’s benefits. Below are some examples of safe and effective combinations using our patches:
Some Recommended Patch Combinations
- Dopamine Patch + NAD+ Patch
A feel-good, focus-friendly combo. Dopamine naturally lifts mood and motivation, while NAD+ helps with cellular repair and sustained energy.
Are the patches safe for children or teenagers to use?
Are the patches safe for children or teenagers to use?
Our patches are generally designed for adult use, and we recommend consulting with a healthcare professional before using them on children, especially considering your child's specific health conditions. While many of our patches contain essential vitamins and minerals, it's crucial to ensure they are safe and suitable for children, given their unique needs.
We strongly advise consulting with your pediatrician or a healthcare provider. They can provide personalized advice based on your child's medical history, eating habits, and overall health.
What makes patches better than pills?
What makes patches better than pills?
We understand that pills are a more commonly used method for supplementing and delivering various ingredients. However, there are several reasons why we recommend using topical patches instead:
- Enhanced Absorption: Transdermal patches offer a different mode of delivery that allows for direct absorption through the skin and into the bloodstream. This can lead to higher bioavailability, which means you get more of the active ingredients compared to some oral supplements, where a portion may be lost during the digestive process.
- Steady, Controlled Release: Patches provide a controlled and steady release of ingredients over time. This can lead to more consistent benefits and may reduce the risk of peaks and valleys in your system that can occur with some oral supplements.
- Digestive System Bypass: Patches bypass the digestive system entirely. This can be particularly beneficial for individuals who have a sensitive stomach or experience discomfort with oral supplements.
- Convenience and Ease of Use: Patches are convenient and easy to use. Simply apply them to clean, dry skin, and they typically adhere securely, allowing you to go about your day without interference.
- Reduced Need for Frequent Dosing: With patches, you often need fewer applications compared to taking multiple pills or capsules throughout the day. This can be more convenient for those with busy schedules.
While pills have their place and can be effective for many people, patches offer an alternative delivery method that some individuals find more convenient and potentially more efficient. The choice between patches and pills depends on your personal preferences, needs, and how your body responds to different methods of supplementation.
Are your patches vegan? Cruelty-free?
Are your patches vegan? Cruelty-free?
We are proud to confirm that all of our Vitali Patches are cruelty-free, meaning that they have not been tested on animals. We are committed to providing products that align with ethical standards and do not involve any harm to animals during their development and testing.
Is Vitali Patches safe to use while having a pre-existing medical condition?
Is Vitali Patches safe to use while having a pre-existing medical condition?
While our patches are generally safe for use, it's important to note that the sleep needs and biological processes of the average adult may differ from your individual needs, especially considering your condition.
It's always a good idea to consult with a healthcare professional who can provide personalized guidance based on your specific needs and preferences. Your health and safety are our top priorities.
Can Vitali Patches be used together with other medication/vitamins/supplements?
Can Vitali Patches be used together with other medication/vitamins/supplements?
While we cannot provide specific guidance on the interactions between our patches and products from other brands without knowing their complete ingredient lists and formulations, we can offer some general advice.
Our patches are designed to deliver targeted doses of specific vitamins, minerals, and other active ingredients transdermally. When considering using our patches alongside other supplements, it's essential to assess the cumulative intake of nutrients to avoid exceeding recommended daily allowances and to minimise the risk of potential interactions.
We recommend consulting with a healthcare professional, such as a doctor or pharmacist, before combining our patches with other supplements. They can provide personalised guidance based on your individual health status, medical history, and current supplement regimen.
Additionally, when introducing new supplements into your routine, we suggest to start with one product at a time and monitor for any adverse reactions or unexpected effects. This cautious approach allows you to assess how your body responds to each supplement and adjust your regimen accordingly.
How do I use the patches?
How do I use the patches?
We recommend using our patches once daily for 6-8 hours at a time to maximize its effects. You are also free to alternate different patches throughout the day for as long as they do not exceed the recommended time period.
Remember that the effectiveness of the patches can vary from person to person, so it's a good idea to discuss its use with a healthcare provider if you have any concerns or underlying health conditions. Additionally, follow the recommended application guidelines to ensure the best results and safety.
How do the patches work?
How do the patches work?
Transdermal patches, such as the ones we offer at Vitali Patches, are innovative delivery systems for various ingredients, vitamins, and minerals that are absorbed through the skin into the bloodstream to provide specific benefits. They work by adhering to the skin's surface and gradually releasing their active ingredients over an extended period. Here's a bit more detail on how they function:
- Skin Absorption: The patches are designed to allow the controlled release of their contents through the skin. The skin is an effective barrier that naturally prevents many substances from entering the body, but transdermal patches are formulated to penetrate this barrier.
- Sustained Release: Transdermal patches are engineered to release their ingredients slowly and consistently over a specified duration. This sustained release ensures a steady supply of the active components, which can assist with more predictable and controlled results.
- Bypassing Digestive System: Unlike some oral supplements that must pass through the digestive system, transdermal patches deliver ingredients directly into the bloodstream. This bypasses the digestive process, which can help with improved bioavailability and reduced risk of stomach upset or digestive issues.
- Convenience: The patches are easy to use. You simply apply them to clean and dry skin, and they typically adhere securely, allowing you to go about your day without interference.
- Targeted Effects: Depending on the ingredients in the patch, they can have targeted effects, whether it's providing energy, promoting relaxation, enhancing the immune system, or improving skin health.
Our Vitali Patches product line offers a range of patches with unique formulas designed to cater to various health, beauty, and lifestyle needs. Each patch is carefully crafted to deliver specific benefits, as detailed in our product descriptions.
How long does it take for the ingredients in a patch to start working?
How long does it take for the ingredients in a patch to start working?
Once you apply a patch, its ingredients begin entering your body immediately, steadily releasing over an 8-hour period. This direct delivery method ensures that the active ingredients bypass your digestive system and start working right away. It's important to note that not all patches will have an immediate, visible result. The effectiveness of each patch depends on factors like your body's specific needs and how the patch works within your overall health journey.
How quickly will I see results from using a patch?
How quickly will I see results from using a patch?
Our patches should be considered as part of a larger wellness ecosystem, where they play a key role but work best when integrated with other aspects of a balanced, healthy lifestyle. Wellness isn’t a one-time fix; it's a gradual process that requires consistency and mindfulness. By viewing the patch as part of this ecosystem, you can make more informed decisions about your health and see the full benefits over time. This approach helps ensure that the results you experience are not just immediate, but also long-lasting and impactful.
How can the patches adhere better?
How can the patches adhere better?
We kindly suggest applying the patch to common areas such as the inside of your wrist, the shoulder, the upper arm, or the back—ensuring it's a flat and relatively hair-free surface. Our team has discovered that placing the patch too close to the hand on the wrist may impact adhesion due to the skin's tendency to fold and move in that particular area.
For best results, we recommend positioning the patch approximately 10-15 cm up from the hand on the wrist. This adjustment has proven to enhance the patch's effectiveness and ensure better adhesion, as it provides a more comfortable and effective experience.
How can I ensure smooth removal of the patch?
How can I ensure smooth removal of the patch?
Try the wet removal method - moisten the area before peeling off the patch to reduce adhesiveness. For even easier removal, apply oil to the area beforehand to help deactivate the adhesive.
Can I use Kind Patches if I have sensitive skin?
Can I use Kind Patches if I have sensitive skin?
If you have sensitive skin, please be aware that the patch may not be ideal for you. If you experience any redness, irritation, or signs of an allergic reaction, remove the patch immediately and consult a healthcare professional.